FAQ

1. Do you ship outside the United States?
No. Currently, we only ship to addresses within the United States.

2. How much does shipping cost?
All shipping is free of charge on every order.

3. How long will it take to receive my order?
Most customers receive their orders within 3–7 business days after processing.

4. Can I track my shipment?
Yes. Once your order ships, you’ll receive an email with tracking details.

5. What should I do if my item is damaged upon arrival?
Please contact us within 7 days with photos of the damage. We’ll arrange a replacement or a refund.

6. Do you accept returns?
Yes, we accept returns within 30 days of purchase, provided items are unused and in original packaging.

7. Who pays for return shipping?
The customer is responsible for return shipping fees unless the item was defective or incorrect.

8. How long do refunds take?
Refunds are typically processed within 5–7 business days after receiving and inspecting the returned item.

9. Can I cancel my order?
Yes, if the order has not yet shipped. If it has already shipped, our return policy applies.

10. How can I reach customer service?
You can contact us via email at contact@successhome.shop or call us at 239-240-4217 during support hours.